IMC Play

Easily Updateable – The IMC Play is easily updated by all, no matter their technical experience, through a platform called the IMC Vault.

Choice – I.M Creative give clients the choice of updating IMC Play in real time, via Client Data Servers or manually via the IMC Vault admin portal.

Web Based Desktop Application – All games can be accessed via the desktop, allowing agents to play the games from their seats and Administrators to manage the games from anywhere at any time. This also allows for a painless installation and support process for our clients.

Security – IMC Play allows agents and administrators to log in securely across the web from any location. Due to the high level of security used through industry standard web protocols, clients can have full confidence in their data integrity.

Multi site integration – IMC Play allows for Multi Site contact centres to run incentives alongside and against each other from any location throughout the world.

Home Agent Compatible – With IMC Play being a web based application, work at home agents can join easily benefit from it.

Peer to Peer Recognition

Individual and Team based games

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IMC Perform

IMC Perform ensures that contact centre managers have the tools to put the best metrics in front of the people who need to know, wherever they may be. Delivering targeted metrics that are available in real time and which direct actions that can be taken in time to make an immediate impact on the performance of the centre.
These metrics are formulated by combining raw statistics collected from various data sources, then adding filtering and alarms to form powerful performance monitoring capabilities.

What does this mean to you? Target Driven Metrics are great enablers. They allow front line agents to self manage their time and efforts more effectively. They allow supervisors the mobility to walk the floor and have continual data to help them adjust behaviour in real time. They give senior managers a unified desktop view of all performance without having to search for information in a variety of databases and applications.

Often only group metrics are presented in real time, which does very little to inform individuals what they can do to improve performance now. Many times detailed information does exist but requires the agent to go and look for it. In some situations the supervisor spends a lot of time trying to put the picture together from several sources of information. The result can be an inefficient cycle that costs time and money. 

The fact is, information exists that can be collected, put in one place and presented in a way that motivates performance improvement now, not later! This information, however, is often sealed off in a database or locked in a legacy system somewhere. So the question is how to determine what the best information is, how to get to that information and then how to use it to improve performance.