IMC Connect

Do you need to collect and pull data from a range of sources? Many organisations have realised how challenging it is to create a central data depository from multiple systems. Through years of cutting-edge R&D and by delivering data integration solutions for a range of high profile customers, I.M Creative has built world-class competence in data integration.  

I.M Creative has developed IMC Connect with its Clear View technology to seamlessly combine internal Contact Centre performance metrics with external client information to deliver real-time 360° performance data. This real-time performance data is viewed immediately through the IMC Connect web portal, IMC Play, IMC Perform or all three applications direct from the data source.

We define what information to make available to what services and define the relationship between similar and conflicting data. IMC Connect caches and intelligently consolidates enterprise data to create virtual views across all data. Any new data sources are easily added to your data depository. Individuals, teams and organisations access the consolidated data depository through the IMC Connect web portal, IMC Play, IMC Perform or all three, delivering a new generation of user centric services!!

Our technology-driven process reduces integration costs, reduces delivery times and reduces overall maintenance costs. Most importantly, our solution enables Contact Centres to evolve the services they provide without incurring additional reporting costs.

Business Benefits

Lean Data Delivery
Only get the information you need, when you need it.  
Reduce load on operational systems 
by accessing only the required data when it is needed
Leverage Any Data Source
Create federated views of any number of disparate data sources, across any physical or organisation structure, unifying data access and representation.
Access Real-Time Information
Provide real-time access to static and dynamic data. 
Synchronisation
Avoid synchronisation issues associated with batch transfers of large client data files
Reduce Cost
Minimise integration time and effort by using a light-touch approach where new data sources can be quickly and easily added and change can be absorbed with minimum impact.
Reduce Costs by eliminating manual reporting processes and avoiding bespoke solution maintenance costs
Control Policy
Control policy over what data is exchanged between Client and Contact Centre for out sourced Contact Centres 
Reduce Effort
Free up internal resources by replacing lengthy report generation to a one-click process

Technical Benefits

Flexible and Scalable
Quickly Change Report Formulae without reengineering or redeploying the solution
Reduce Risk
Avoid System Lock-in by enabling the dynamic interchange of data sources
Security
Protect Sensitive Data through on-site definition of data integration rules
Retain Existing Security Policies by applying in-house IP firewall security to the solution
Guarantee security with trusted point-to-point data transfer and secure data firewall
Easy to Use
Provide Enterprise Access through in-built web server and easy-to-use interfaces
Integrate with Enterprise Applications with support for applications like Microsoft Excel
Reduce Risk
Avoid Risks of Bespoke Integration by using a product-based, declarative approach
Reuse the Data Infrastructure for other IT projects with simple web service interfaces

IMC Connect Summary

Generates reports using data from any software system
Enables reports to be changed quickly and easily
Provides simple ‘One-click reporting’
Supports familiar tools such as MS Word and Excel